Skip to main content

Apologies, from Flipkart to Unhappy Customers of Big Billion Day Sale

Flipkart's Big Billion Day Sale or Flopkart/Failkart

Flipkart's Big Billion Day Sale or Flopkart/Failkart

Flipkart turns into Flopkart on Big Billion Day sale. With Flipkart's 'Big Billion Day' sale on 6th October 2014, it also gets millions of unhappy customers. Flipkart draws wrath on its big billion day as there are cancellations of order from Flipkart side, website crashed at the begining, varying prices, out-of-stock issues and many more to count on. So, to make up with their millions of unhappy customers, Flipkart is sending Apologies Letter with names of Sachin and Binny to its customers.
Here is the mail that I received few hours ago.
Dear Customer, 
Yesterday was a big day for us. And we really wanted it to be a great day for you. But at the end of the day, we know that your experience was less than pleasant. We did not live up to the promises we made and for that we are really and truly sorry. 
It took enormous effort from everyone at Flipkart, many months of preparation and pushing our capabilities and systems to the limit to be able to create this day. We were looking at fulfilling the dreams of millions of Indian consumers through deals and offers we had painstakingly put together for months. 
And though we saw unprecedented interest in our products and traffic like never before, we also realized that we were not adequately prepared for the sheer scale of the event. We didn't source enough products and deals in advance to cater to your requirements. To add to this, the load on our server led to intermittent outages, further impacting your shopping experience on our site. 
An unprecedented 1.5 million people shopped at Flipkart yesterday. While we stand humbled by the sheer faith that such a large number of customers have shown in us, we are unhappy that we were unable to live up to the expectations of millions more who wanted to buy from us yesterday. 
And this is not acceptable to us. 
Delighting you, and every single one of our customers, is absolutely the top most priority for Flipkart and we have worked very hard over the last seven years to earn your trust. Yesterday, we failed that trust. We have learnt some valuable lessons from this and have started working doubly hard to address all the issues that cropped up during this sale. 
Price Changes As we were preparing various deals and promotional pricing in the lead up to the sale, the pricing of several products got ​changed to their non-discounted rates for a few hours​. We realise that this breaks the trust our customers have put in us. We are truly sorry for this and will ensure that this never happens again. 
Out-of-stock Issues We ran out of the stock for many products within a few minutes (and in some cases, seconds) of the sale going live. For example, most of our special deals were sold out as soon as they went live. We had ensured availability, anywhere from hundreds to a few lakh units for various products, but it was nowhere near the actual demand. We promise to plan much better for future promotions and ensure that we minimise the out-of-stock issues. 
Cancellations We had large number of people buying specific products simultaneously. This led to some instances of an order getting over-booked for a product that was sold out just a few seconds ago. We are working round-the-clock to ensure availability of additional units for these products and will do our level best to ensure that we minimise any cancellations. 
Website Issues ​We realise that the shopping experience for many of you was frustrating due to errors and unavailability of the website at times. We had deployed nearly 5000 servers and had prepared for 20 times the traffic growth - but the volume of traffic at different times of the day was much higher than this. We are continuing to significantly scale up all our back end systems so that we do a much, much better job next time. 
Everything that we have achieved at Flipkart is purely on the basis of our customer's trust and faith. This is why we come to work each day and continue to remain extremely passionate about building the best possible customer experience for Indian consumers. We failed to live up to this promise yesterday and would like to apologise once again to every single customer for our failure. 
Thank you. Sachin and Binny
Flipkart should rewards there customers to make them happy. They should get prepared for the next sale. Infact, they must have learnt the lessons from the sale of Xiaomi Mi-3 phones. But alas they haven't and now they are getting scolded by once trusted customers for cheating and giving poor services. Hope that next time these #Flopkart, #Failkart tags should not trend in Twitter or Facebook, only the #BigBillionDay hash tag on Twitter gets trending.

Comments

Popular posts from this blog

Income Tax Proud Filer Badge for Facebook Profile Picture India

"PAN-XXXXXXXXXX Honoring the Honest-Use/Share the Proud Filer Badge" Indian Income Tax Agency is offering all the tax fillers to show up their Proud Filer Badge through Facebook profile picture. Income Tax Department of India is sending email with subject line "PAN-XXXXXXXXXX Honoring the Honest-Use/Share the Proud Filer Badge" to help guide the filers on how to show the Proud Filer Badge. How to Show Income Tax's Proud Filer Badge for Facebook Profile Picture in India Here are the steps to use the Facebook Badge on Mobile Phone: Step 1: Open your Facebook Mobile App Step 2: Click on Profile Pic and the select Add Frame Step 3: Search for Proud Filer, you will get Income Tax Official Profile Badge - Proud Filler by Income Tax India Step 4: Click on the searched Frame. Facebook will set your profile picture with the Proud Filler Badge. Step 5: Click on Save and your are done with adding Proud Filler Badge to your Facebook Profile Picture. Here are the steps to us...

BlackBerry Priv Confirmed as New Android Based Smartphone

BlackBerry Priv-An Upcoming High End Android Based Phone BlackBerry has finally confirmed it's Priv smartphone will launch at the end of 2015. BlackBerry Priv smartphone is based on Android and have a slider QWERTY keyboard. The mobile phone company, said Friday that they will release BlackBerry Priv (Short for Privacy) later this year. The Priv runs on Android instead of BlackBerry OS 10 and will feature a sliding QWERTY keyboard behind the touchscreen. "Today, I'm confirming our plans to launch Priv, and Android device named after BlackBerry's heritage and core mission of protecting our customers' privacy," wrote CEO John Chen in company's Second Quarter Financial results. "Priv combines the best of BlackBerry security and productivity with the expansive ecosystem of mobile applications available on the Android platform." Chen also said that BlackBerry OS 10 will continue to receive updates and will not be replaced by the Android op...

Microsoft's Windows-XP OS & Office 2003 Support Ends in April 8, 2014

End of Security Updates for Windows XP OS & Office 2003 Windows XP SP3 and Office 2003 Supports Ends Apirl 8, 2014  Image Credit: Microsoft Microsoft has finally announced the date for the end of security updates for its Windows XP operating system. As of now Microsoft is releasing security updates for Windows XP, but due to security issues and to move more users from XP to Windows 8, Microsoft has decided to stop updates in 2014. According to Gartner prediction, more than 15% of medium and large enterprises will still have Windows XP running on at least 10% of their PCs after Microsoft support ends in April 2014. This means, people and organizations using Windows XP SP3 will be prone to bugs and flaws in the OS, as Microsoft is not going to fix those bugs. They will be open to malware, spyware and even viruses. Office 2003 Support Also Ends in April 8, 2014 Microsoft also announced the end of support for Office 2003, in a press conference yesterday in Lagos. Acc...